LineUp Terms and Conditions for Canadian Players

Players must be 19 or older to register. Each player is responsible for checking that online gambling is allowed where they live, and must close the account if that changes.

Citizens and residents of these countries cannot open an account or deposit: Afghanistan, Belarus, Côte d’Ivoire, Curaçao, Cyprus, Estonia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, North Korea, Russia, Spain, Romania, Ukraine, the United Kingdom, the United Arab Emirates and the United States. Some game studios add their own limits: for players in Canada, the Vikings and Street Fighter video slots are not available.

The rules allow one account per person, address, phone number or email address and IP address, registered in the player’s own name. A second account counts as a duplicate: actions on it are void, its promotions and winnings are cancelled and it is closed for good.

Login details stay private. Anyone who logs in with the correct email and password is treated as the account holder, so transactions made that way are valid. An account cannot be sold, transferred or bought, and players must keep their registration details up to date.

LineUp can ask for documents at any time, before or after a deposit, to confirm a player’s identity, age, place of residence and source of funds. The request can cover a certified ID, proof of residence, proof that the payment method is yours and its transaction history for up to 12 months. The operator may also verify the details with credit and financial institutions. Documents are due within 30 calendar days. A standard check takes no longer than 1 day; until it is done, payouts can be held, and an account that misses the deadline can be closed for good.

Every deposit must be wagered 3 times before money linked to it can be withdrawn. If several deposits sit unplayed, their total must be wagered. Other payout rules:

1. Withdrawals usually go back through the method used for the deposit.
2. The finance team handles requests Monday to Friday, 6:00 AM to 5:00 PM GMT.
3. A player can have up to 3 pending withdrawals at once.
4. Refund requests are accepted within 24 hours of the transaction, or 30 days if someone else used the account. Refunds take up to 5 days.

Player funds are held apart from company funds, and the balance earns no interest.

The 1st, 2nd and 3rd deposit bonuses carry a x35 wagering requirement and must be played through within 3 days of activation. While a bonus is active, the maximum bet is C$ 8 on the first two and C$ 7.50 on the third. Only one bonus can be active at a time, and residents of Sweden and Finland are not eligible. Withdrawing a deposit before wagering is complete cancels the bonus and its winnings.

Game types add to the wagering total at different rates:

A placed bet cannot be cancelled, so players should check every detail before confirming. Casino results come from a random number generator; if the screen and the game server disagree, the server result stands.

The site is for personal entertainment only. Banned practices include playing for someone else or for commercial gain, collusion with other players, using software bugs, money laundering, using payment methods that belong to someone else and attempts to break into the platform. In these cases LineUp can void winnings, cancel bonuses and close the account.

To close an account, a player cancels any open bets and contacts customer support. If the reason is a gambling problem, the request goes by email to support@lineup.bet. LineUp can also suspend or close an account that breaks these terms and refund the available balance.

Complaints go to support@lineup.bet from the registered email address, with “COMPLAINT” in the subject line, the email of the account, full name, a summary and the dates and times involved. The answer comes within 10 days; complex cases can take longer.

The terms follow the laws of Costa Rica, and disputes go to the courts of Costa Rica. LineUp can update the terms at any time, from the date shown in the new edition.