Which Channel Fits Your Request
Most questions can go to either channel, but a few requests have a preferred route:
| Request | Where to send it |
|---|---|
| Login trouble, a missing deposit, a game that will not load | Live Chat |
| Setting or raising a deposit limit, self-exclusion | Live Chat or email |
| Withdrawal request | Account, Wallet, Funds Withdrawal; Live Chat for status questions |
| Closing the account | Live Chat or support@lineup.bet |
| Closing the account because of gambling concerns | support@lineup.bet |
| Formal complaint | support@lineup.bet |
Escalating a Problem Into a Formal Complaint
If a chat answer does not settle the issue, the complaint process runs in writing:
- Describe the problem to support and wait for the first reply by email.
- If you disagree with that reply, send a detailed written complaint from your registered email with “COMPLAINT” in the subject line.
- Support passes the case to the Complaints Resolution Committee when it cannot solve it on the spot.
- The committee sends its decision within 10 days of receiving the complaint, longer only for unusually complex cases.
How Long Typical Requests Take
Some answers depend on other departments rather than on the chat team:
| Process | Usual time |
|---|---|
| Identity verification (KYC) | 1 to 24 hours |
| Withdrawal processing | Monday to Friday, 6:00 AM to 5:00 PM GMT, slower on weekends and holidays |
| Refund of a disputed payment | Up to 5 days, depending on the method |
Operator Behind lineup.bet
The site is owned and operated by Software Solutions S.R.L., registration number 4-144-892943, a company set up under the laws of Costa Rica and regulated by the Government of Costa Rica. Email remains the official route for any written request to the operator.
Updated: